New User FAQs
How do I unlock my Lillipad?
Press and hold the Lock Button for 3-5 seconds until the screen display changes. See the manual for more functionality features.
How do I lower my Lillipad past the 27" safety stop?
When lowering Lillipad to the stored position, the system will intentionally stop at 27" on Lillipad 48 and 26.5" on Lillipad 42.
Clear the surrounding area of any objects, furry friends, and roommates.
Make sure no plugs are in your surge protector and all equipment is removed from the desktop.
Enter this code to lower:
1) Slowly click and release the Lock button 3 times, Lillipad will 'beep'
2) Simultaneously press and hold the Lock + Down buttons to lower Lillipad to storage height.
Note: If at any point you hear two beeps. You will then have to re-enter steps 1 & 2 to lower Lillipad. See the manual for further instructions.
Why isn't my Lillipad lifting from the 6” stored height?
Sometimes Lillipad has a slow start to the day, especially before coffee. Try giving Lillipad a boost! Position your left hand under the front-center of the desktop, while pressing the Up Arrow with your right hand, provide a slight upward boost with your left hand. See video below!
How do I wake up my Lillipad?
Once your Lillipad is plugged in, ensure the power switch on the surge protector is positioned to “reset” and illuminated.
My bed or couch is not 6" high. What do you recommend?
To gain a few inches of clearance, we recommend using furniture height risers. These can help lift a bed or couch just enough for the Lillipad to fit underneath.
Why is my Lillipad giving me an error message?
If the display is showing code E00, press and hold the Up + Down arrows simultaneously until Lillipad reaches full standing height.
Upon a successful reset, Lillipad will beep once.
How can I order Lillipads for my team?
We'd be happy to include you in our popular Lillipad Partners Program.
Send us an email at firstname.lastname@example.org for more information.
Giving the Lillipad a Boost